Remote Assistance & Support Tickets

Click Here for Remote Assistance to download our remote connection program & please follow the instructions provided by your support technician. Download and then run the SplashtopSOS program. After the program runs, you'll see a nine digit code. Please give this number to our support technician and follow their further instruction.

To submit a Support Ticket please visit our Helpdesk. 

How to create an Out of Office auto reply
Click here to display instruction on how to create an Out of Office auto reply.

Modifying your Settings in Webmail
If you use a web browser (Chrome, Firefox, Edge, Safari, etc) to access your email, you may find the following modifications useful.

Inbox view - Thread or List?
By default, the view is set to THREAD. To change it to list view: OPTIONS > Set LIST MODE to LIST from drop-down > Click SAVE

Set Text in Reply Emails Above the Previous Message
Go to > Settings > Composing Messages > Main Options When replying > Start New Message Above the Quote > Click SAVE

Change the layout
There are 3 options: SETTINGS > PREFERENCES > USER INTERFACE > select an INTERFACE SKIN > Click SAVE

Adjust Your Mailbox View Settings
Go to SETTINGS > PREFERENCES > MAILBOX VIEW > from drop down menu choose one of the three options > Click SAVE

For guidance on Managing Your Email Spam Quarantine, please visit:
www.MicroAdv.com/email.html

For the Email Administrator's Guide to Managing Spam Quarantine, please visit:
www.MicroAdv.com/emailadmin.html

Please review our:
Acceptable Use Policy
Privacy Policy



Micro Advantage Inc. does not manufacture CD/DVD-ROMS or removable storage devices. If you have a branded Micro Advantage storage device, we assure you it was not produced by us.